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ref montly charges

shannei
Investigator
Investigator

seen a few with £83.99 which i am paying  for over a year  been told if u want out of contract to new provider £586  plus the £83:99 so can i wait another year at £83 a month an get out for free serving my 2 years as i cannot afford this much longer

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@shannei : Yes, you may leave FoC once your min. term is up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@shannei : Yes, you may leave FoC once your min. term is up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ee_user14
Skilled Contributor
Skilled Contributor

You may leave, or change to a SIM-only plan, once your minimum-term is expired.

Might be worth finding out why your bills are what they are though. Is it made up by having an expensive phone? Or having inclusive extras in your plan that you may not need?

Chris_B
EE Community Star
EE Community Star

@shannei  You agreed to pay the contract fee for the duration of the contract.  To terminate before the minimum term is up will mean paying off the remaining term of the contract that you agreed to honour. You do get a 4% discount because of early termination so it is slightly cheaper to terminate early then see out the full duration of the contract. 

If you are having trouble with the monthly payment it might be worth calling customer support and explaining your issue so some sort of arrangement can be made,  as an example they might half the monthly fee but increase the remaining term and you might also have less data per month.  This isn’t to say that will happen it’s just a guess. But it’s worth calling customer support. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

no i dont have an expesive phone my mobile bill is £16 a month is only on top of broadband,broadband is the 99mps no other add ons why i was wonder why they say   on adverts says 9900 is 34 a month  will ring and ask as i cannot see on app or website my plans always says on website 

 

 

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never got in  thanks for reply

i,ll ask them why so high  as i cannot get into my plans 

thanks i may do that as price wil go up even more next year  £83 does seem mighty high as I was with bt take it its becasue it goes up every year on year by a fair amount,my mates is only £35 a month next prob if i do jump ship will be new router an extenders   thanks all for replies