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payment history

Jme04
Visitor

‎07-11-2022 06:03 PM

 
0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎07-11-2022 06:14 PM

Hello @Jme04 ,

Welcome to the community,

We would need more details to help you.

You can log-into your account and see payment history or check bank or credit card, where you can also see what your payment history is.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star

‎07-11-2022 06:14 PM

@Jme04  You can see your last 12 months of payments via your EE account if you’re a contract customer.  

RobinCotton
Visitor
In response to Chris_B

‎10-04-2023 06:49 PM

But not if you are a customer who pays as you go through top ups?  The reason I am asking is the fact that the balance goes down quickly.  Just topped up 30/3, and now 10/4, I only have a balance of a third of what I paid for top up.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to RobinCotton

‎11-04-2023 07:57 AM

Hi @RobinCotton 

If you have a chat with our Mobile Care team, they'll be able to help you with your usage and see if there are any products available for you.

Chris

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to RobinCotton

‎11-04-2023 08:01 AM

@RobinCotton  Are you using packs ?  Sounds like you not if your credit is going down.   As for download your bills you’re not billed on PAYG so obviously you can not do that.