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overcharged £339+ for a final bill when cancelled within 14 days?

Redd1
Visitor

overcharged £339+ for a final bill when cancelled within 14 days? I contacted EE within the 14 days cancellation due to hub speed of 1.3gbs but it kept dropping out and finding that the tv constantly buffered, the laptops were only getting 200-450mbs. I was advised to cancel with no penalty fees. I paid the first month even though I cancelled in time. I was also told that if I did not return the unit I would be charged I another £125

1 REPLY 1
Northerner
EE Community Star
EE Community Star

Hi @Redd1 

You'll need to speak to EE CS on 150 about this issue and your circumstances.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.