contact - not phone

[Davidauston27]

I have recently left EE broadband as it just wasn't good enough in my area. I have been sent a threatening  letter saying i still have an outstanding balance on my account. I would like to see how this is worked out. I have a issue using the phone so prefer to email but I cant find anyway of contacting EE billing. Anyone help?

[XRaySpeX]

If you left before your min. term you will be owing exit fees.

EE provide no email contact. You need to phone CS for this. 

[Davidauston27]

I have paid the fees that I was told about and i was out of contract.
I have an issue using phones when money is involved. Tried going on app, no where to go, website, no where to go. Tried creating new account and it doesnt recognise the account number.
They can sing for it! 

[XRaySpeX]

So will the debt collectors.

How did you go about cancelling your BB? Perhaps you just owe money for unreturned kit. 

[Peter_W]

Welcome back to the Community, @Davidauston27 

Like @XRaySpeX mentioned, calling is definitely going to be the quickest ways to get these charges checked and clear up what's happening.

Whilst we don't have a chat option for Broadband accounts, if you're not comfortable discussing these matters over the phone, we do have a few other options.

I'd recommend checking out the text relay option listed below; whilst this is designed for customers that are hard of hearing, anyone is welcome to use if if they are unable to call.

Communication support | Accessibility services and support | EE

Peter

[Davidauston27]

Hi i dont have any issue regarding using a phone apart from people change their stories - clearly as i thought everything was paid upto date. I like to have everything in writing.
Im sure its not legal to request money without actually providing a "bill" and i just want to see a "bill" 

[Davidauston27]

A debit collector for £45? wont happen. Especially when I have no invoice, which is all i want, to see what I am paying for.

[Chris_B]

@Davidauston27  will happen and the debt collector will add their own fee, so it’ll be more than £45.  Have you called customer support this yet as advised? 

[Davidauston27]

You should read before getting involved

[ee_user14]

The alternative option, if you prefer to have a written audit trail, is to write in by post. And to be fair, if you've received the notification by letter, it seems fair cop to reply by letter - especially if you're denying the debt in part or full.