change DD bank details

[asifpiracha]

Hi ,

EE account number ********* 

As I changed the bank account I  paid the latest bill by card and trying to update DD bank details , unfortunately the bill is still shown as unpaid and the system does not allow me to update them. Please let me know how I can do it.  Whu the payment is not allocated against the invoice 

[Mod edit - removed account number. Please do not post personal details in the community]

[Schockwave · Accepted solution]

Hello @asifpiracha ,

Welcome to the community,

You will have to ring customer service by pressing option 2 and speak to the billing department about this if you are unable to change your details yourself.