cancel plan

[ziggy23]

NO ONE IS ABLE TO HELP ME SO THIS IS REALLY A WASTE OF TIME 

[ziggy23]

How does one cancel their plan when they cant call as they are deaf.  I now live in Australia and need to cancel my plan.  I am aware I will have to pay extra as I am still in contract

[ziggy23]

I need to cancel my plan but I am deaf and cant call.  Is there an email address

[ziggy23]

No one seems to be actually reading the message I AM DEAF  and cant call them to cancel, what other options do I have to cancel

[ziggy23]

I know that but it says I have to call, BUT I AM DEAF is there no other way I can cancel

[Chris_B]

@ziggy23  No need to shout.   Have you called customer support about this ?  If you want to terminate your contract and your still within your contract term you’ll need to pay off the remaining contract term,  if your out of contract you just need to give 30 days notice of termination.  

[XRaySpeX]

If you are wanting to cease your mobile contract completely you need to phone EE giving 30 days notice of cancellation of your contract. Otherwise if you intend to move to another network, either taking your existing no. with you or not, get your PAC or STAC respectively from EE & give it to your new provider. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%. 

[Peter_W · Accepted solution]

Hi @ziggy23, thanks for reaching out to us here on the EE Community. 

As we've mentioned already, usually you would need to call our team in order to request cancellation, but I totally understand this isn't going to be the best option for you. 

We do have support available to make sure our deaf and hard of hearing customers are able to keep in contact with our team, including communicating via a BSL interpreter, or through our text relay services. 

You can find all the information you need here:

Communication support | Accessibility support | EE

Peter