billing

[callumdunn80]

i paid my bill last week on the app before receiving an error message about my payment not being taken but my  bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why as my money has been taken according to my bank statement 

[Katie_B]

Hi @callumdunn80. 

Thanks for coming here. 

I am sorry to hear this. 

Are you able to make calls and texts OK?

Have you received a text about a balance on your account?

Katie

[callumdunn80]

no i am unable to text or call and i didnt get either an email or or text saying payment was made despite being charged 

[Katie_B]

Thanks for confirming @callumdunn80. 

Are you aware of anyone else in the area experiencing this?

Katie

[callumdunn80]

no it was only me as far as im aware. but its been a week now since my payment was taken so im starting to get worried that the money has been lost 

[Katie_B]

Hi @callumdunn80. 

Do you have access to another phone to call our customer care team?

We have no account access here on the community to look into this further. 

Katie