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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59386 Views
  • 69 replies
  • 14 Helpful

What a thoroughly lovely staff member you have

Hi,I would like to praise a member of your staff who has completely blown me away with his helpfulness and basically caring nature.I would give him 100/100 for his customer service. I was stressed, he knows why, but he really did help me. At the end ...

Friends and Family

Hi  I have 2 phones on my account and currently have friends and family discount applied to one of the phones. I've received another code from a friend for the 2nd phone but when I enter it at checkout its saying it's invalid. Am I only able to have ...

Upgrade

Hi, I am trying to upgrade online and it won’t allow me to? It says the account holder has to log in however I am the account holder. Thanks 

Soph41 by • Visitor
  • 317 Views
  • 1 replies
  • 0 Helpful

Suspending number

My daughter is in Australia and doesn't use her ee SIM, can I suspend it in my account as I'm paying £11 a month for her. I have 2 other Sims on the family plan? 

Xodale by • Visitor
  • 568 Views
  • 1 replies
  • 2 Helpful

Need help with billing

Hi, I have paid my bill but I’m not getting any signal with my phone. I was just wondering how long it’ll take before it comes back on.

Difficulty in paying

Due to the cost of living, increased mortgage payments and heating bills I can no longer afford to pay £62 a month for my hub. Is there anyway this can be lowered

Upgrade

Hello its telling me i can upgrade my phone as my contract runs out on the 7th when i click to upgrade and pick a phone it says can't find any plans for me 

Won't let me pay bill

I've came away to work and was on a promise to pay which isn't due yet and they have cut me off before the agreed time ... now it will not accept my payment on the app or online and cannot get through to anyone for help or to pay I need contact with ...

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