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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59661 Views
  • 69 replies
  • 14 Helpful

Resolved! Unable to upgrade

Hi.I have a tablet which is in the last three weeks of its contract. Whereas before I’d have been able to upgrade, even early upgrade, I’m now unable to upgrade at all - likewise my phone contact. What’s going on?TIA

DaveP1963 by • Established Contributor
  • 745 Views
  • 10 replies
  • 1 Helpful

Bill increasing without a reason

Hello EEmy contract is ending soon and I won’t renew it again with EE because they increased the bill without warning the customersi have never get a deal from them even if I am with them (EE) since 2015 it’s waste of money 

Haron- by • Visitor
  • 378 Views
  • 2 replies
  • 2 Helpful

Phone bill

My bill is increasing and I want to cancel my contract if I don’t get offered a better deal

Jme4 by • Visitor
  • 363 Views
  • 2 replies
  • 3 Helpful

Spend cap zero, still getting charges

My friend has a zero spend cap and a premium number bar, he assumed his bill was always the same and never checked, but went through it yesterday and found that he was being charged for using a parking service via sms. Its only 15p a go but he assume...

DoctorBlue52 by • Established Contributor
  • 1922 Views
  • 2 replies
  • 0 Helpful

Other network on bill

I recently got itemised billing and have recently noticed someone I call frequently, who I know to be on EE, sometimes shows as EE but sometimes shows as ‘other network’.purely out of curiosity, does anyone know why that is?

DdoubleE by • Visitor
  • 410 Views
  • 2 replies
  • 0 Helpful
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