Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Mistaken payment on account

So basically my account was frozen because payment was late. I made a payment to my account as they told me to pay to re-activate my plan ect. The payment went through but I wasn’t unlocked. I then get a text saying please pay the outstanding amoun...

Resolved! Trouble paying bills online????

New user here, is anyone having trouble paying their bills online? I've been trying for days - now my service has been restricted. It asks me to make a payment, I click, it directs me to the payment page and then... nothing?

Resolved! Pay bill

Resolved! Change number

My ex has my number and my new partner told me to change my number

Resolved! EE Broadband & Renewal Deals via Retention / Contract team.

My Broadband is due renewal. I looked online, the EE quote was ~OK but I noted Plusnet or Sky were significantly cheaper, it was also cheaper to be a new EE customer requiring kit than an existing customer requiring a button to be pressed. I have two...

Resolved! My account showing as Business

My account is showing as a Business account but it should be personal. It looks like it was set up wrong by the staff in the store when i took out my contract.How do i change this? Can it be done instore?

Resolved! Pay monthly phone

Question - before I pay the £30 upfront . Just wondering how do you know if you pass the credit check as when I was filling the information out before it goes to payment it says “ your device credit agreement “ does this mean I passed the credit chec...

I want to upgrade my plan with buy electronic items

Hii I want to upgrade my plan with buy electronic items

Resolved! WRONGLY CHARGED FOR PHONE I DONT HAVE

I AM BEING CHARGED FOR A PHONE I DONT HAVE HHOW CAN I GET THIS OFF MY ACCOUNT

Resolved! Does EE's final bill always apply a termination charge after you port yr number?

Hello. My current EE contract will end on 1 October and my final (24th) bill will be paid on 10 September. As I never incur out-of-allowance usage charges (Spend Cap £0), am I 'safe' to port my number to a new provider between mid-Sep and 1 Oct?I w...