Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! end of contract

hi my iPad ends the 6th October and i need to know will it just end or do i need to do something for you not o take any more money ?? because there is no live chat or info on my app thanks

Resolved! Final bill

Resolved! Re: How to change my address

How to change my address because I wanna move to another city thanks

Resolved! Address change

How can i change my delivery address?

Resolved! Old vision is better where is my profile and everything

Resolved! New Sim Plan but still getting charged for old plan as well

Hi, recently came to the end of a contract, signed up for a sim only but still getting charged for original contract as well as the sim only???Am I missing something I need to do or is this a mistake on EE's part ??

Resolved! Leaving EE for broadband + TV, but wanting to keep our phone contract

Hello team,Our broadband and TV contract ends in December. We also have a separate, ongoing mobile contract which we will definitely want to keep active and not leave you for. I received a rather negative letter from you last week, telling me that...

EE TV

Long story, But I accepted the EETV trial when i first took the EE broadband contract out. It was £5 for I think 6 months. I was never informed that it was going to be taken as premium after this time, I assumed i would have been informed and asked ...

Resolved! End of contract

HelloMy mobile contract is due to end in November 2026. I currently pay x amount per month for the data and x amount per month for the device. Once the device is paid off in November, will my data plan and cost just keep rolling over until I choose t...

Resolved! Direct debit

I have had two mobile numbers on my account, my sons and my own, my sons mobile has been taken off reducing the bill, do I need to physically change my direct debit or will it reduce automatically?