Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Application error: a client-side exception has occurred (see the browser console

Hi All how can I get rid of this message I cannot see my bill for this month which was incorrect and I have spoken to the Guides who suggested it would sort itself out

Resolved! Hello

Hi, I already have the EE app, but I need to speak with someone. My device payment was taken separately from my main bill this month, which hasn’t happened before. Can you please check my account or connect me to an advisor?

Resolved! Re: Contact a human

My contract will expired in 30 days I am looking for better offers

Resolved! How to change my address and help with the payment

Hi, I have recently moved home from *************** ************************ I am struggling at the moment to pay my bill on my phone I have just recently paid for my Internet and having trouble paying for my phone bill at the moment it is costing me...

to pau my bill

Re: Unable to see any billing or statements

Yes exactly the same issue and I’ve changed bill 2 weeks ago now I’ve paid for the phone

Resolved! Cancelling the contract

I have moved out of the country and I paid my phone contract and the the contract ended in 3rd of November. Now I want to cancel the contract and disconnect my sim. But there’s is no option to do that. As it is impossible for me to call EE to do it.

Resolved! 2 Mobile phones bill due

My mum has just passed away few days ago and I have to help with funeral etc cos my dad didn't have any insurance for my mum or him so I'm struggling to pay my bill till next Tuesday definitely and was hoping if you can connect mobile back on cos I h...

Resolved! Re: Promise to pay

i need my internet to be able to transfer money and make payment

Resolved! Bill

I can’t see the bill from the apps, it loads for ages but show nothing. I’ve been charged more that my monthly plan for 3 months, and every month charge more. How come?