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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 61259 Views
  • 69 replies
  • 14 Helpful

Resolved! Contract

I had a 24month contract for my phone which ended in feb 2022, I’ve been paying around £50 a month for the 2 years. However, after my contract ended the price I pay per month never changed? I was expecting it to go down as after the 2 years my contra...

Kati649 by • Visitor
  • 464 Views
  • 2 replies
  • 0 Helpful

Extra charge

U charge me extra this month, still unable to gifting any data  to my other number. I will cut my direct debit. 

Price plan confusion

Hi there, After paying my overdue bill this morning i finally noticed that my price plan is different from the start. I joined in oct 2020 on a fixed £71 plan. In April 2021 it increased to £74.20 (£3.20 increace) And in April 2022 it increased to £8...

Turned down by EE with credit score of 988\1000

Can anyone from EEs credit referral team explain why I was turned down for a contract with EE despite having a score of 988/1000 with with clearscore(Equifax) My old Sony phone has finally broken. Anyway because of this I thought I would switch to EE...

Kev_Gee by • Explorer
  • 1845 Views
  • 1 replies
  • 0 Helpful

Pending payment

Hi, i did up-gradation of my contract from iphone 12 to iphone 14 pro max and tried to pay the early up-gradation and upfront from my one credit card but the issue was that the money was deducted from my credit card account and my EE up-gradation ord...

Unable to Upgrade

HiMy contract ran out on the 6th September. Have I now missed my upgrade?  I really hope not but how am I charged if I missed it?Thanks  

Grantmcp by • Visitor
  • 380 Views
  • 2 replies
  • 0 Helpful
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