Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 62617 Views
  • 69 replies
  • 14 Helpful

Keep old phone

I upgraded from the 13 Pro Max 256gb to the 14 Pro Max 256gb on the annual upgrade program through EE.Everyone who is on this plan is instructed to send their old phones back. Does anybody know the cost to keep the phone? 

Returns pack

Hi I have ordered an upgrade.  I usually get a returns pack, however, I received a text telling me where to post the phone.  How do I find out if I am getting a returns pack so I don't have to get envelopes and pay for delivery.  I have been on hold ...

Resolved! If I don't upgrade am I then in a rolling contract?

Hi,My EE 24 month contract is up at the end of this month, but I don't see a better deal right now and want to keep my smart benefit. If I don't do anything will this just move into a rolling contract (same price, same package)? And can I then cancel...

tori11 by Explorer
  • 930 Views
  • 4 replies
  • 3 Helpful

Discounts

I have switched from O2 to EE. I have been informed that I am already added to get NHS discount but it’s not reflecting on the current bill. Could you please let me know as soon as possible if you have added the discount on my bills. Many thanks 

Pranic by Investigator
  • 430 Views
  • 2 replies
  • 0 Helpful

Final bill

My contract ends on September 27th but my bill is on the 11th of each month. What happens? 

Moburt76 by Visitor
  • 537 Views
  • 3 replies
  • 0 Helpful

EE

Please u be patient I will pay full on tuesdau 27th sept... thanks 

Paul1717 by Investigator
  • 336 Views
  • 1 replies
  • 0 Helpful

Unable to downgrade from contract to sim only

So basically I google 'switch from contract from ee to sim only'I scroll down and find this  So I click the link and there is no option to downgrade, Somebody please help!! as I don't have the financial income to pay for a contract & it will ruin my ...

Screenshot 2022-09-22 16.49.06.png