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Wrong plans

Jilly230
Visitor

‎26-09-2022 02:15 PM

My app is saying I’m on different plans to what I set up a few days ago 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-09-2022 02:18 PM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎26-09-2022 03:20 PM

Hi @Jilly230

Thanks for coming here. 

If you give us a call on 150, the team will be happy to help you get this looked into. 

Leanne.

0 Helpful