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Wrong plan and sim not delivered

Danhaze
Visitor

‎15-12-2022 01:14 PM - last edited on ‎15-12-2022 03:46 PM by EE Community Moderator

Hello , i setup 2 contracts over a week ago. One for my existing sim and I ordered a sim for my son. I was meant to have 10gb but it says 2gb?! Which has run out nearly. Also my sons sim has still not arrived! Please call me on xxxxxxxxxxx. Thanks

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎15-12-2022 03:56 PM

Hi @Danhaze

Welcome to the community.

What does it say on our add-on status checker? It could be that there is 8GB triggered to kick in when the 2GB is used.

Chris

Schockwave
EE Community Star
EE Community Star

‎15-12-2022 05:45 PM

@Danhaze , SIM cards are sent by second class post, but with postale strikes, could be delayed. If you are near an EE store, then you could go in there with an ID and get it there instead.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.