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Won't let me pay bill

ChrisShaw
Visitor

I've came away to work and was on a promise to pay which isn't due yet and they have cut me off before the agreed time ... now it will not accept my payment on the app or online and cannot get through to anyone for help or to pay I need contact with home. Can anyone help?

3 REPLIES 3
Jon_K
Former EE Employee

Hi @ChrisShaw.

 

Welcome to the community.

 

What happens when you try to make a payment?

 

Are you able to call our Customer Care team from another phone?

 

Jon

no

Christopher_G
EE Community Support Team

Hi @peter197

Welcome to the community.

What are you saying no to? Are you having problems paying your bill? If so, how is it that you're trying?

Chris