@rebeccacromptom A spend cap doesn’t stop these charges
What a Spend Cap doesn't work for
A Spend Cap doesn’t restrict charges onto your mobile bill for
- Roam Abroad Pass
- Travel Data Pass
- Data pass purchases
- Add-on purchases i.e. Apple Music, TNT Sports, Minutes Add-Ons
- Phone insurance
- Service charges for premium calls and texts
- Charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations
- Voice short codes
- Premium rate texts received
- Admin charges
- Late payment fees, or
- Monthly recurring charges such as plan charges.
You’ll find that HERE
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
