07-03-2024 03:16 AM
Hi. I want to understand my bill this month. I’m on a monthly bill and I was charged £46 extra this month. I’m in Brazil and I haven’t been using my phone, the mobile data has been turned off and I have only been using it on wi-fi mode.
What can I do to not be charged extra considering I’m not using my phone?
Thanks,
Mrs Ransom
07-03-2024 08:22 AM
@MrsRansom Have you made any calls/texts ? You can not use data unless you have a data add on for that location.
07-03-2024 08:35 AM
What were you charged £46 extra for? How is this itemised on your bill breakdown?