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What’s the difference between cooling off period from instore & online

Bionic69
Established Contributor
Established Contributor

‎03-06-2023 08:04 PM

Can someone tell me what’s the difference buying online than buying instore & cooling off period could someone please tell me .. thankyou 😃

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5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

‎03-06-2023 08:14 PM

@Bionic69 : 14 days!

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Bionic69
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-06-2023 08:19 PM

does that include if  you can’t use the internet properly ? For example say You  have trouble using the internet & have to use Wi-Fi  to use the internet does that still constitute the same rights ? You don’t get a cooling off period because EE  can’t give a good signal  ????? 

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Bionic69
Established Contributor
Established Contributor
In response to XRaySpeX

‎03-06-2023 08:37 PM

But that’s all wrong though as you still purchaseing from EE and the item is NOT fit for purpose as you can’t use the internet properly so that means if you had 5 gb to use ok & can’t use the 5gb then your not getting what you pay for !!!! 

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Chris_B
Grand Master
Grand Master
In response to Bionic69

‎03-06-2023 09:03 PM - edited ‎03-06-2023 09:37 PM

@Bionic69   That’s totally different.  A cooling of period is because the device is not in front of you and by law because as it’s not in front of you when you purchase online or over the phone you’re entitled to a cooling off period where you can then return the device.  A store  purchase the device in front of you so you don’t get that entitlement.  But If you don’t receive the quality of signal that you expect to receive at your home you can then return the device because of lack of signal.   Providing that lack of signal is outdoors as no network will guarantee signal indoors.  ( use Wi-Fi calling as that’s what it’s for ) 

The purchasing of data is not applicable to this this though.  Data purchases are add ons because you require data.  You already have an account/device and the ability to use data will depend on your location for that usage.  

XRaySpeX
Grand Master
Grand Master
In response to Bionic69

‎03-06-2023 09:35 PM

@Bionic69 wrote:

You don’t get a cooling off period because EE  can’t give a good signal  ????? 

That wouldn't be a cooling-off period for a "change-of-mind" but your legal consumer right for goods not being "fit for purpose".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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