What is wrong with EE customer service? It disgusting.
Live Chat can't do anything, they can't even arrange a call back. It's a total waste of time that is at least 3 minutes between messages. Just close it down.
Same with first contact customer service. Every. Single. Request results in having to send a message to someone else. Absolutely pointless.
- Request to speak to a Manager, needs a call back - unknown time frame of call back, won't give name of manager.
- Refund - fill out a form 3 days turn around.
- Send me a text message of what action you've taken - nope can't do that either
- Transfer me to a colleague - nope not possible
- Fill out a complaint on a webform - nope EE decides to remove this functionality from the website to obstruct.
- Resolve technical issue - transfer someone else, no ownership
