Website problems

[RobertsonA01]

Is there a problem with the web site as I can't view bills and usage?

[Peter_W]

Thanks for explaining here @maxbristol.

This is definitely never how we'd want you to feel, but I can appreciate you'll feel let down if this has been ongoing for a while. 

Occasionally if an issue is complex we'll need to log a ticket and it can take some investigation to resolve, but I'm confident our team will be doing all they can to get this resolved for you.

Peter

[maxbristol]

EE have admitted there is an error with a number of online accounts that can't access bills and upgrade/account options online. They have so far refunded me £24 over two months and are sending my bills via the post free of charge. 

[RobertsonA01]

No, still can't see bills and useage!

I have to provide this information every month so find it hard to believe it's not been fixed yet. I had to get in touch and get them emailed last time.....not efficient.