Want to give notice but can’t speak to anyone

[hdavids0]

Hi

My exorbitant contract is nearly at an end and I’m advised I will continue to get charged beyond my contract end unless I give 30 days notice. 

So I want to give notice. How I ask? Call us, EE says. Our new visual? service sends me a text, but it is temporarily unavailable. So I can’t speak to anyone. So I try the option from the link the visual service sends. It wants to bill me £100 for cancelling early. No I want to end the contract as close to contract end as possible without getting a cancellation charge. 

please can someone help!!!

Life is too busy for this kind of runaround!

[chistery]

The easiest way to leave without talking to anyone is to use a PAC or STAC.

https://ee.co.uk/help/profile/leaving-ee/what-is-a-pac-code 

Do you want to take your number to another network?

[hdavids0]

Hi chistery

Thanks for your reply and advice. 

I do want to take my number to another network however I will be out of the country on holiday when my ee contract ends, so was looking to do the 30 day notice, get a new sim for while I’m away and then switch when I get back. 

[chistery · Accepted solution]

Hi @hdavids0 

When you use a PAC and you are out of contract, you stop paying straight away, you do not have to pay during the notice period.  As you pay in advance you will have to wait for your next bill to be created and for the refund back, but you don't have to pay twice any more.

[hdavids0]

When I follow the PAC link it takes me to the early cancellation charge for leaving today. 

I don’t want to pay £100 early cancellation charge. 

[hdavids0]

I managed to get to speak to someone! My main accomplishment for the day thus far. 

very nice sales person, Michelle, informed me that so long as I don’t action the PAC code until nearer the contract end date I won’t get charged the £100 cancellation. 

hope this helps someone else. Possibly the large cancellation charge notice without caveat is to help you decide to stay!

[hdavids0]

This is great news!

I lost all confidence in EE after they started charging me 10% more for my phone. 

Otherwise they are decent, just very expensive. 

[bristolian]

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@hdavids0 wrote:

I lost all confidence in EE after they started charging me 10% more for my phone.

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Sounds like you'd prefer to be on one of the newer FlexPay plans, where the airtime & device payments are separate.

There are as many complaints about these plans as there are contended users, but they do address the issue of devices being subject to annual price rises.

[hdavids0]

Thanks bristolian. Go Bristol! my home town.

I think there will be some national compensation thing in the future, similar to the ppi and diesel emissions compensations in the past. It's outrageous that we should have to pay inflation for a product bought in the past already on a high APR.

When I spoke with EE this morning they advised me of the FlexPay plans that are now available. It's a bit like punching someone in the face and then telling them that there's a new option available for them not to get punched in the face in future.