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Waiting engineer

tonitobigger
Explorer

‎24-09-2024 07:58 PM

Hi,

I’ve signed a contract for EE broadband, and I’m still waiting for an engineer to come.
Could you please let me know what the usual waiting time is? I haven’t had any communication from EE or an Openreach engineer yet.

Thank you.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-09-2024 08:34 PM

It usually takes about 2 weeks from order to installation which is when the eng. attends. You should receive router a day or 2 before that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mustrum
EE Community Star
EE Community Star

‎24-09-2024 09:30 PM

Hey @tonitobigger  when did you order the broadband, and which service did you order?

Does your property already have broadband, if not this may mean it could take longer to get a date for the install.

Alas no one on here has access to your account, so can't give you too many details, but if you call Customer Services in the morning they should be able to tell you more.

0 Helpful