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Community Activity
Resolved! EU Roaming add on - inability to buy
Im in Italy for three months and have just recieved my first bill. I have been charged the £2.47. a day and decide i would rather try and find a monthly roaming add on rather than stack up a large bill to use my phone as normal. This it seems is imp...
Order
Hi I put in a order on 20th of March and said it will be dispatched in 48 hours. But order still not been further processed.
New customer, website not working, trying to setup Apple TV
I am a new customer to EE, I get an error on the online account when trying to manage add ons. Can someone please help.
How to view/access more than 1 Broadband/landline a/c on EE
I have 3 accounts (Broadband & Landline) across 3 separate domestic properties. I have recently moved to EE as the BT contracts have renewed and BT is transferring all its domestic business to EE. On the MY BT portal, I could easily switch between th...
TV freezing
Anyone else had any issues in when pausing live TV, press pause on the remote, then when I press to restart programme it will not restart , it's sticks on pause, then after a few moments the screen goes off..it doesn't do this all the time its happe...
PAYG 35 pack
Hello I want to move from the 20 pack to the 35 pack, however the 35 pack says -1024kb for data. Instead of unlimited. Is this pack unlimited data. Thanks
Resolved! New EE router not working with Smart Plugs
I haven't been able to connect my smart plugs to my new EE router since I got it over a month ago. I previously had 7 smart plugs and switches with my old BT hub but the new router has been a nightmare to comnect.I have tried switching off 5Ghz tempo...
Resolved! Setting up Direct Debit
Did anyone get this sorted as I am still going round and round in circles on this app. It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??
Devices disconnecting every 5 minutes
Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...
EE Smart Hybrid Connect WIFI - Ethernet Port Purpose
Hi there, I recently renewed my BT/EE Fibre package and as part of the new package, I was supplied with an EE smart wifi unit (SW10A) and an EE smart hybrid connect WIFI unit (HC10A). Both of these units have a single ethernet port on the back of th...
