Upgraded phone return
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09-03-2023 04:20 PM
I've just upgraded to the apple Iphone 14 plus but hate it. It won't fit in my pocket. Can I return it and get the smaller pro version if I pay any added costs?
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09-03-2023 05:24 PM
Hi there @Boppa1
Thanks for coming to the community.
When did you upgrade and how did you place the order?
Thanks 🙂
Leanne.
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09-03-2023 05:26 PM - last edited on 09-03-2023 05:27 PM by Leanne_T
Last week

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[mod edit: personal details removed from the forum]
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09-03-2023 05:27 PM
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09-03-2023 06:13 PM
online
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09-03-2023 06:16 PM
Thanks @Boppa1
You do have 14 days to let us know you would like to return the device, please see our Returning a phone or device within 14 days, Help page for ways to let us know.
Once the device has been returned your contract will be reverted back and you can upgrade again 🙂
Leanne.
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09-03-2023 06:21 PM
thanks leanne. I have since filled out the returns form. However I will now be without a phone as I cannot order a new one till the return has happened. 1st world problems. My daughter has an old iPhone 7 but it can't be restored to my phone as its too old 😵
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09-03-2023 06:22 PM
If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-03-2023 06:24 PM
Hi @Boppa1
I understand, and I am very sorry.
You can still use the older phone without restoring all data, I have had to do the same recently.
Leanne.
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09-03-2023 06:28 PM
yeah boring but not the end of the world. Thank you for your help
