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Jaylauthomas202 · ‎10-01-2025

Hi I've just took a ee sim as I've been on the broadband for a few months and tge discount made sense, I'm due upgrade in June but would they credit check you like a new customer or a existing customer?

Thanks and have a good day

Northerner · ‎10-01-2025

Hi @Jaylauthomas202

It us a separate contract so different considerations and you will be subject to a credit check as normal.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-01-2025

Hi @Jaylauthomas202

It us a separate contract so different considerations and you will be subject to a credit check as normal.

https://ee.co.uk/help/billing-payments/financial-support/credit-files-explained

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.