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Upgrade

kayelee1
Explorer

‎22-10-2022 06:56 PM

I’m wanting to upgrade it says I can but nothing coming up available 

0 Helpful
3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎22-10-2022 10:14 PM

Hello @kayelee1 ,

Welcome to the community,

Are you wanting to upgrade with a new phone included or just a sim only contract?

Have you clicked on shop and taken a look there?

When customer service opens in the morning, you are welcome to speak to them, it took only about 10 minutes for me to speak to a customer service representative.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
kayelee1
Explorer

‎29-10-2022 05:56 PM

I’m trying to upgrade and it’s saying no suitable plan’s available 

0 Helpful
Christopher_G
EE Community Support Team
In response to kayelee1

‎30-10-2022 08:59 AM

Hi @kayelee1

Welcome to the community.

I'm sorry to hear that you aren't getting any available plans. There could be a few reasons for this, but I would recommend calling our Mobile Care team so that they can check it manually for you.

Let us know how you get on.

Chris