Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Transaction

Network is terrible why and no customer service

I want to leave

upgrade after contract ends

Looking at ordering a new phone but the website says an upgrade isnt available? Is it because the contract already ended back in Feb?

Billing

I've been trying to view my bill, but it seems that the I'm not a robot tick isn't working, it goes blank.

Sim only

Trying to get a sim only deal it’s hard work why

Last bill

Can you please double check my last bill. Should be £40+ for on number and about £20 for other

Cancel contract

Good Afternoon, I need to cancel my contract that has just renewed. But would like to keep my number, how do I proceed with this? Many thanksScarlet

Mobile phone

According to your records I appear to have three phone numbers I have only ever had one phone number xxxxxxxxxxx why have I been charges for using three different numbers? Your people did originally mix up my SIM cards, but I was assured this had bee...

Return label

How long should it take to receive a Return Label in the post

Trying to talk to someone

I've been trying to talk to someone a EE for well over a week about an upgrade but never ever answers the phone or replies to emails, is there any other way to get in touch with them?