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Upgrade

Rabster01
Explorer

‎28-09-2022 02:48 PM

Hi, 

My contract is ending very soon and I received a text message about offers for upgrading but when I go online to check the plan the price is totally different to what I’ve been offered. I’m confused as to why I cannot have the offer given at the price quoted. Any ideas as to why this is?

thanks 

I have included the screenshot of the offer.

F46FEB90-7CB6-4439-A07B-B4383DCA1922.png

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎28-09-2022 02:58 PM

@Rabster01  Are you using the link provided in that screenshot? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Rabster01
Explorer
In response to Chris_B

‎28-09-2022 04:33 PM

I am yes, it requires me to sign in to my EE account as per usual but then doesn’t show this offer at all. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Rabster01

‎28-09-2022 04:34 PM

@Rabster01 , I would suggest ringing customer service and speaking to them, they should be able to help if you are otherwise unable to do it online.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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