Hello @georgehankin ,
Welcome to the community,
If you are within your minimum term, then you will have to pay the rest minus 20% off, if not you will still have to ring customer service and give 30 days notice. You have to in both cases ring customer service and give 30 days notice.
If you want to keep your number, you can get a PAC code to transfer your number to another network.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
