Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade

Sophiemac2
Visitor

‎24-09-2022 05:29 PM

Iv just upgraded my sim only plan to and phone and monthly plan. Will it automatically change over or will I be changed twice, Iv been trying to phone for the past hour with no luck. 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎24-09-2022 09:58 PM

Hello @Sophiemac2 ,

Welcome to the conmmunity,

Do you mean you have upgraded to a new phone with monthly plan? Then, once your phone is sent to you and you have inserted your SIM card into the new phone, that is when the new plan will start. You will not be paying twice, so long as you made sure it was an upgrade and not an additional one.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful