Upgrade

Adele28 · ‎27-08-2022

I upgrade my phone and needed to send a phone back I posted it out before I got the delivery bag to send it back as I was worried I had gone over my 14days,

I got an email just after I sent it to say they was sending me a returns bag,

now am worried as I didn’t put my name of anything in the phone to say it was off me

i have a tracking number

Chris_B · ‎27-08-2022

@Adele28 They will not know the device is from you, you have to use the returns packaging as it has codes on it that identifies who sent it when they process the return.
what ever you got for trading in that device is now going be gone.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎27-08-2022

The 14 days is for cancelling the upgrade, not for sending anything back. You had 30 days for that after receiving the returns bag.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Adele28 · ‎27-08-2022

I have spoke to someone now and I wasn’t told 30 day I was told 14 days

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