Upgrade

Emzymilly26 · ‎23-08-2022

I have tried to upgrade my pay as you go sim and got an email with confirmation of order but haven’t heard anything at all and delivery was supposed to be tomoz I tried putting the same upgrade through again and it allowed it so. It’s been done twice does this mean I’ve not got the first one and probably won’t get the second one thanks

Chris_B · ‎23-08-2022

@Emzymilly26 Are you changing to a contract?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Emzymilly26 · ‎23-08-2022

Yeah from pay as you go

Sent from my iPhone

XRaySpeX · ‎23-08-2022

Did you do the switch from PAYG online using Switch to pay monthly and save ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Emzymilly26 · ‎23-08-2022

No just upgrade got a pin sent to my number and was all accepted

Sent from my iPhone

Leanne_T · ‎24-08-2022

Hi @Emzymilly26

Thanks for coming here 🙂

Have you had two confirmation emails for the order?

Speak soon.

Leanne.

Emzymilly26 · ‎24-08-2022

Yeah for both just can’t track any of them and no email saying I’ve been approved just the we’ve got your order will let you know when your order is processed and on its way

Sent from my iPhone

Leanne_T · ‎24-08-2022

Thanks @Emzymilly26

When did you place the first order?

Leanne.

Emzymilly26 · ‎24-08-2022

Yesterday morning

Sent from my iPhone

Leanne_T · ‎24-08-2022

Thanks @Emzymilly26

Please give us a call on 150 and the team will check the order for you and give you an update.

Leanne 🙂