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Upgrade to sim only

Maz58
Explorer

‎29-04-2023 09:30 AM

My contract ended a year ago but I had a lot going on so I always pushed an upgrade low down on my to do list.

I tried to up-grade yesterday to a sim only plan but today I've received a text saying headset unavailable so order has been cancelled? Has anyone had any issues like this before? X

0 Helpful
3 REPLIES 3
bristolian
Legend
Legend

‎29-04-2023 10:24 AM

What is the exact wording of the text message you received?

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Maz58
Explorer
In response to bristolian

‎29-04-2023 10:35 AM

Hi from EE. The device you've ordered is out of stock, so we've cancelled your order (order num). We'll help you choose an alternative - please call 0800 956 6042

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Schockwave
Community Hero
Community Hero
In response to Maz58

‎29-04-2023 11:39 AM

@Maz58 , I would suggest ringing customer service and they can then take a look at this for you and can also set up the sim only upgrade for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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