Upgrade to sim only

[Maz58]

My contract ended a year ago but I had a lot going on so I always pushed an upgrade low down on my to do list.

I tried to up-grade yesterday to a sim only plan but today I've received a text saying headset unavailable so order has been cancelled? Has anyone had any issues like this before? X

[bristolian]

What is the exact wording of the text message you received?

[Maz58]

Hi from EE. The device you've ordered is out of stock, so we've cancelled your order (order num). We'll help you choose an alternative - please call 0800 956 6042

[Schockwave]

@Maz58 , I would suggest ringing customer service and they can then take a look at this for you and can also set up the sim only upgrade for you.