13-02-2023 06:03 PM
last Monday . 6th February, I chose to upgrade early to a sim only deal. I got an email confirming my order but it never said when it would be activated. My online account is still asking me if I want to upgrade early and is showing my old contract details.
14-02-2023 08:07 AM
Good morning @Barrett1.
Welcome to the EE Community.
If you text AL to 150 what reports back? is it your old plan?
Speak soon,
Katie