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Upgrade to IPhone 14 pro

themaclean
Investigator
Investigator

‎23-09-2022 04:35 PM

Hi, I recently made enquiries about an upgrade to IPhone 14 pro only to be told that the discount I have had for several years will no longer apply. I have an upgrade anytime contract. I am very disappointed that EE no longer care about customer loyalty. My upgrade anytime option is now a waste of time and money as I now can’t upgrade. Anyone else had that problem?

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎23-09-2022 05:09 PM

Hi @themaclean

Thanks for coming here. 

Which discount do you have at the moment? 

Thanks. 

Leanne.

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themaclean
Investigator
Investigator
In response to Leanne_T

‎23-09-2022 05:31 PM

Hi Leanne,

My statement just says 20% plan discount. I don’t have any more info other than it was carried forward when I upgraded a year ago.

M

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Leanne_T
EE Community Support Team
In response to themaclean

‎23-09-2022 05:36 PM

Thanks @themaclean

Did you have a perk discount that you added originally? 

If not, I would suggest giving us another call to see if there are any plans that are compatible with this discount. 

Leanne.

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