Upgrade start

[Obi74]

Hi,

I have literally just upgraded through the app after being out of contract for a while.

When will my new contract start? I load up the app and it's still showing my previous plan and allowences?

[Leanne_T]

Hi @Obi74

Thanks for coming to the community. 

Did you upgrade to a new phone or a SIM Only plan? 

Speak soon 🙂

Leanne.

[Obi74]

Hi,

I upgraded to a new plan and new handset.

Plan is the essential 125, moved from the essential 30, and upgraded to a newer phone. I paid the £30 upfront cost and have an order confirmation email, but my app still shows me on the essential 30, and also shows my account £30 in credit?

[Leanne_T · Accepted solution]

Hi @Obi74

The plan won't change until your new phone has been dispatched, you will get a text to let you know when this has changed 🙂

Once the order has been processed the charge will be added for the phone. 

Leanne.

[Obi74]

Excellent, thanks for the clarification.

👍

[nirwalsingh]

no start new contrct

[Katie_B]

Hello @nirwalsingh. 

Are you currently an EE customer or are you looking to join EE with a new contract?

If you are looking to join EE you can apply for a contract online, giving us a call or visiting your local EE Store. 

Katie

[nirwalsingh]

star my account