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Community Activity
Netflix Activation not working
This is a long one!April 17th I upgraded to EE from BT via a BT guide to a broadband and TV package including TBT Sport. During this upgrade I was told and have email confirmation dated 17 April that Netflix was part of my TV bundle to avoid having t...
Resolved! EE Store - how to contact?
I ordered a new PS5 controller in the sale but on arrival the box was ripped open and the interior packaging damaged. Clearly NOT a new item.Tried emailing but no reponse after 24 hours.Impossible to phone or chat so do I simply have to request a cre...
Wired connection slow to connect
When I switch on a device with a wired connection to my router (desktop or TV) there is a delay of several seconds before a connection is established. Reliability and speed are excellent when connected but I did not experience this lag when I was pr...
Activating DiscoveryPlus
Please help as bought it to watch the downhill later today. When clicking in on the activate now button, it says “loading” then says it will take you to discoveryplus to create account etc, then rests back to the original activate now button - please...
Question
Question . How do I get my order number
Resolved! Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Paid £15 for pack but it's missing after number transfer – can't make calls
Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...
Order
I ordered a phone 3/06/25Had a confirmation email but nothing since?
Mobile broadband 4G
Hi, To improve the signal strength of my Mobile broadband ee 2nd line support have suggested an external antenna that is then cabled to an internal router, has anyone user experience of this upgrade and pictures would be great to understand what the ...
Nintendo Switch 2 Bundle
Hey there, I recently purchased one of the NS2 bundles with the EE app, the upfront payment went through but afterwards it was just a blank page with no confirmation email or text, I would normally not be to fussed about this but with there only bein...
