Upgrade first bill

[iBz_]

So I recently upgraded, I was not expecting the £160 bill, which I can’t afford all at once, but now me and my girlfriend have both been cut off! Is there no way I can pay a bit off to get my service back, I intend to pay it, it’s just recently I’ve been signed off work due to a condition I am waiting for specialist assessment. Thank you.

[Northerner]

Hi @iBz_ 

You should have considered your personal circumstances before upgrading and incurring the cost. Please read this link and contact EE CS.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/what-should-i-do-if-i-cant-pa...

Thanks 

[Katie_B · Accepted solution]

Good morning @iBz_. 

Welcome to the EE Community. 

I am sorry to hear this. 

@Northerner has provided you with a link with helpful information regarding not being able to pay your bill. 

I would recommend following the advice and giving us a call so our customer care team can do all they can to help. If you are unable to make calls our customer care team can be contacted on 0800 079 8586 free from any landline or provider.

If you have any questions please do not hesitate to ask, 

Katie 🙂