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Upgrade early

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Ronnie145
Investigator
Investigator

‎22-10-2025 03:40 PM

Hello ive been sent a message saying i can upgrade my phone to any phone on any plan and ee will waive the early upgrade fees does this mean i can upgrade and keep this phone i have ? Ive only got till march on this one 

Thank you

 

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Leanne_T
EE Community Support Team
In response to Ronnie145

‎23-10-2025 08:05 AM

Hi there @Ronnie145 

Thanks for coming here 🙂

The message advises any early upgrade fee would be waived, this would not include any device costs for the phone that you select. If you would like to discuss the message and check if you would need to return your current phone, please give us a call on 150 and the team will be happy to go through all the terms with you. 

Thanks. 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎22-10-2025 03:51 PM

@Ronnie145 : Yes, as long as you are not on an Upgrade Anytime plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ronnie145
Investigator
Investigator
In response to XRaySpeX

‎22-10-2025 03:52 PM

I am on a upgrade anytime plan but theyve said they will take care of the fees? I dont get what this means 

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XRaySpeX
EE Community Star
EE Community Star
In response to Ronnie145

‎22-10-2025 03:56 PM

Part of an Upgrade Anytime plan is to return the existing phone in good condition or paying a fee for keeping it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ronnie145
Investigator
Investigator
In response to XRaySpeX

‎22-10-2025 03:58 PM

1000013676.jpg

 this is the message why did they send me this?

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Leanne_T
EE Community Support Team
In response to Ronnie145

‎23-10-2025 08:05 AM

Hi there @Ronnie145 

Thanks for coming here 🙂

The message advises any early upgrade fee would be waived, this would not include any device costs for the phone that you select. If you would like to discuss the message and check if you would need to return your current phone, please give us a call on 150 and the team will be happy to go through all the terms with you. 

Thanks. 

Leanne.