Upgrade but no plans available

[Lauraheidi32]

Hi

I am eligible for an upgrade but each device (specifically Apple) / model / colour / memory option I choose says there are no plans available. 

is anyone able to advise before calling please? 

thanks

laura

[Rach_H · Accepted solution]

Hi @Lauraheidi32,

Welcome to the Community!

I'm sorry to hear about the trouble you're having viewing your upgrade options online. I'd recommend reaching out to the team and they will be able to see why this is happening, and talk through your upgrade options.

Rach