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Upgrade Query - Sim Only

soulmate82
Visitor

‎24-09-2026 12:10 AM

I currently 10 months into my ee sim only 24 month contract. I am looking to upgrade to a handset with an airtime agreement. When is it I will be able to do this?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎24-09-2026 08:12 AM

@soulmate82  it might be possible now.  You’ll be best off calling customer support about this as they go through what options you do have 

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
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bristolian
EE Community Star
EE Community Star

‎24-09-2026 08:36 AM

For new customers or those previously on PAYG, there is a 6month minimum-period from initial connection, after which you can upgrade from SIM-only to a handset-agreement.

For customers who were previously on a handset agreement and moved to SIM-only, you can move back at any time.

The T&Cs also reference a "SIM access" user who is subject to a 10month lockout, I suspect this is the social tariffs.

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