Upgrade Due

clarkster151
Visitor

‎17-08-2022 10:57 AM - edited ‎17-08-2022 10:59 AM

Hi,

I currently have a pay monthly contract and Im due an upgrade.  I want to switch to a SIM only deal as I don't need a new phone.  When I choose this it states I'm getting an multi sim deal, and asks for a delivery address.  Is this just a default option as I want to keep the same telephone number so do not need a new SIM

 

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Schockwave
EE Community Star
EE Community Star

‎17-08-2022 11:09 AM

Hello @clarkster151 ,

Welcome to the community,

All SIM cards are multi SIM cards, but you do not need a new SIM card, if yours works ok, just continue with the one you have, it is just an account change, so no need for a new SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star

‎17-08-2022 01:08 PM

@clarkster151  Just make sure you are upgrading and not taking out an additional line on your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎17-08-2022 08:10 PM

Are you by any chance trying to order a PAYG SIM instead of a contract upgrade to SIM-Only? That is the only place I can think of that asks for a postal addy & offers more than 1 SIM in 1 order.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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