Upgrade Due

clarkster151 · ‎17-08-2022

Hi,

I currently have a pay monthly contract and Im due an upgrade. I want to switch to a SIM only deal as I don't need a new phone. When I choose this it states I'm getting an multi sim deal, and asks for a delivery address. Is this just a default option as I want to keep the same telephone number so do not need a new SIM

Schockwave · ‎17-08-2022

Hello @clarkster151 ,

Welcome to the community,

All SIM cards are multi SIM cards, but you do not need a new SIM card, if yours works ok, just continue with the one you have, it is just an account change, so no need for a new SIM card.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Chris_B · ‎17-08-2022

@clarkster151 Just make sure you are upgrading and not taking out an additional line on your account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎17-08-2022

Are you by any chance trying to order a PAYG SIM instead of a contract upgrade to SIM-Only? That is the only place I can think of that asks for a postal addy & offers more than 1 SIM in 1 order.

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