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Upfront payment

joecity77
Contributor
Contributor

Hello I'm just need to know when you can refund me 30£ upfront payments.im placed order 17.08.2025 .and why you saying we don't charge any money until order is successful.

Payment has been taken it's not pending 

JOSEF

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10 REPLIES 10
Rach_H
EE Community Support Team

Hi @joecity77,

I'm sorry to hear about the trouble you've had with the return of your deposit. Have you called the tem as advised by @Ali_A above?

Rach