Upfront cost refunds

[a_ukboy]

Hi, I took out a new contract for an iPhone 12 pro, and after a week I changed my mind and cancelled the order, which was now a week ago today! I paid upfront a fee of £50..

How long does it take for that to be returned? TBH I forgot about it at the time I cancelled my order, and I don’t recall it being mentioned..

Thanks 

[Katie_B]

Hello @a_ukboy. 

I am sorry to hear you cancelled your order.

A refund for the upfront cost can take up to 14 days.

Katie 🙂

[a_ukboy]

Hi, just an update, I cancelled my order 2 weeks ago today (26/10) and as yet still not received my refund for the upfront cost of the handset.. 😳 

Who should I contact about this, I’m not an EE customer so can’t contact Customer Services..

Thanks 

[Christopher_G]

Hi @a_ukboy

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks 

Chris

[callumhickey]

Hi There,

I returned my Iphone 12 Mini last week and the £50.00 refund as not yet been refunded. the 7 days end this Thursday and i was wondering if there is anyway to get an update on this?!

Kind Regards

[Katie_B]

Hello @callumhickey. 

Thanks for coming back to the community.

Please allow the full 14 days for you refund to get back to you. 

If the 14 days pass and you still have not received your refund I would recommend speaking to our customer care team on 150 who can chase this for you. 

Katie 🙂

[Liza18]

Hello I have returned both of my IPhone 13 Pro and haven’t received the £50 upfront cost for one as well as the £2 that was taken which I don’t know why.

[Leanne_T]

Hi there @Liza18

Thanks for coming here. 

When did you return the iPhone? 

Speak soon 🙂

Leanne. 

[Liza18]

Hello,

It’s been over 2 weeks that I returned the phones. I ordered two 13 pro.
Only one upfront cost was taken because I emailed about returning both and
the other one was out of stock so they decided not to take it. Along with
that £2 was taken as the monthly bill but I returned both phones.

My order number was xxxxxxxxxxxx

Thank you

[Leanne_T]

Thanks @Liza18 

In this case, please get in touch with our Mobile Care team, they will get the refund looked into for you. 

You can call the team on 0800 956 6000. 

Thanks 🙂

Leanne.