Undo account closure

KYeo · ‎22-03-2023

I have moved abroad for 5 months and gradually winding down my admin in the UK. Having just closed my account at EE couple of days ago, I realised that a few of my financial institutions are still sending OTPs to my UK numbers. Can I please get back onboard temporarily as PAYG using my old number so that I can fix all of the changes that need to be done? thank you.

XRaySpeX · ‎22-03-2023

@KYeo : If it's only a couple of days ago that you gave notice to EE to cancel your contract, rather than being the expiry of your 30-days notice, you should be able to retrieve it & move it to PAYG.

To save the PAYG SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎22-03-2023

@KYeo : If it's only a couple of days ago that you gave notice to EE to cancel your contract, rather than being the expiry of your 30-days notice, you should be able to retrieve it & move it to PAYG.

To save the PAYG SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)