Unauthorised charges

Bramble91
Investigator
Investigator

‎25-10-2023 10:09 PM

Just got my monthly phone bill and found that I have been charged £25 for a roam abroad pass. I didn’t add this and as I haven’t been abroad recently I don’t know how this has been added. I have removed it from my account but I’m not happy that I have been charged for something I didn’t authorise. Anyone any ideas how I can get refunded for this please?

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Northerner
EE Community Star
EE Community Star

‎25-10-2023 10:24 PM

Hi @Bramble91 

You'll need to speak to EE CS on 150 about this issue.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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