Unable to downgrade from contract to sim only

NathanTadesse · ‎22-09-2022

So basically I google

'switch from contract from ee to sim only'

I scroll down and find this

So I click the link and there is no option to downgrade, Somebody please help!! as I don't have the financial income to pay for a contract & it will ruin my clean credit history

Thank you 🙏🙏🙏

Chris_B · ‎22-09-2022

@NathanTadesse Are you within your upgrade period? if not you can not lower your current contract.
An upgrade doesn’t mean a more costly tariff it’s a change of tariff.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎22-09-2022

Hello @NathanTadesse ,

Welcome to the community,

If you are 45 days before the minimum term ends, and you are unable to do this, I would suggest ringing customer service and they should be able to sort this out for you, and you may find that they can offer a better deal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.