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Unable to cancel my contract - don't know mobile number

SD60
Investigator
Investigator

Just discovered that a mobile that my son used some years ago still has an active account for which I am paying monthly even though I thought it had been cancelled and it has not been used in years.

I do not know the number, nor my account number and I cannot therefore get any response from anyone at EE. Doesn't stop them taking a monthly payment of course!

I cannot just cancel the DD as it will impact my credit rating.

How do I end this waste of money?

10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP