Unable to cancel my contract - don't know mobile number

[SD60]

Just discovered that a mobile that my son used some years ago still has an active account for which I am paying monthly even though I thought it had been cancelled and it has not been used in years.

I do not know the number, nor my account number and I cannot therefore get any response from anyone at EE. Doesn't stop them taking a monthly payment of course!

I cannot just cancel the DD as it will impact my credit rating.

How do I end this waste of money?

[XRaySpeX · Accepted solution]

CS still ought to be able to ID it & deal with it. Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[Christopher_G]

Hi @SD60

I would definitely recommend following @XRaySpeX's advice and speak to our Mobile Care team. They can search our systems for the account and find out what's happened.

Let us know how you get on.

Chris

[SD60]

How do I get to speak to them? The automated service throws me out when I cannot enter a phone number- same as the online message service

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[Christopher_G]

Did you try the number and options that @XRaySpeX posted, @SD60?

Chris

[XRaySpeX]

I just gave you a no. that doesn't ask you for your no. Have you tried it?

[SD60]

so sorry… had not seen that (conversation loaded onto my iPad 8n an odd way which cut bits off!). Really appreciate that and will follow your tip.

[Leanne_T]

Let us know how you get on @SD60

Leanne 🙂

[SD60]

that worked. thanks so much

Sean

[SD60]

Worked!